Shipping & Returns
Straightforward and fair
How we get products to you, and how we stand behind them after they arrive.
Shipping
- Orders are typically processed within 5–7 business days.
- Processing may take longer during peak demand periods.
- Faster shipping may be available via Amazon Prime, subject to inventory.
- Orders outside the continental U.S. may incur duties, customs, and local taxes, confirmed before purchase.
Pre-orders & reservations
- Choose a free reservation or a paid pre-order at checkout.
- Free reservations can be canceled any time before they convert to a paid order.
- Paid pre-orders can be canceled within 3 business days for a full refund; after that they become non-refundable.
- Delivery timelines are estimates, not guarantees.
Returns & cancellations
- Orders may be canceled within 3 business days of purchase.
- Return requests require an approved Return Merchandise Authorization (RMA), submitted within 7 calendar days of delivery.
- Returned items must be unused and in original packaging.
- Refunds are issued only for cancellations, defective products, or items shipped or ordered incorrectly.
- You cover return shipping unless the item is defective or shipped incorrectly; use a trackable method.
- Approved refunds go to your original payment method 5–7 business days after we inspect the return.
Warranty
- All products are tested before shipment and sold with a limited warranty.
- Shipping damage is covered by a free replacement.
- Not covered: misuse, improper installation, or environmental exposure.
Ready to start a return or have a question about your order?
Contact our team